Refund Policy

Snipe Cloud Office — paid plans and subscriptions

Paid Snipe Cloud Office plans (Pro and Pro Elite) are billed once a year through PayPal. This policy explains refunds for those charges.

Company details

Snipe Group Limited
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company number: 234751138
D-U-N-S© number: 23475113

14-day refund

You may request a full refund within 14 days of the date you paid for a subscription or storage add-on. The 14 days start on the day of payment shown on your PayPal receipt or invoice in your account.

How to request a refund

1. Sign in to your Snipe Cloud Office account.
2. Contact Snipe Group Limited (address above) with the email on your account and the payment date or invoice reference.
3. If your request is within 14 days, we will cancel the subscription and refund the charge through PayPal.

You can also cancel auto-renew at any time from Plans and billing so you are not charged again next year. Cancelling auto-renew alone does not refund a charge already made.

After 14 days

Payments made more than 14 days ago are not eligible for a refund under this policy. Your plan stays active until the end of the paid year unless you cancel auto-renew.

Free accounts

The free tier has no charge and no refund applies.

Last updated: August 2026. Snipe Group Limited.